⭐ Return & Refund Policy for JanuHairy

Last updated: 13/12/25

Thank you for supporting the JanuHairy campaign!
We want you to love your purchase, and we're here to help if something isn’t quite right.

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✅ Returns & Exchanges

Because our T-shirts are printed to order, we can only accept returns or exchanges in the following situations:

1. Faulty or Damaged Items

If your item arrives damaged, misprinted, or faulty, we will replace it at no cost to you.

Please contact us within 14 days of receiving your order with:

• your order number

• a brief description of the issue

• a clear photo of the fault

We’ll organise a replacement or refund as soon as possible.

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2. Incorrect Item Received

If we accidentally send the wrong size, colour, or style, we will replace it free of charge.

Please notify us within 14 days of delivery.

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❌ Change of Mind Returns

As our products are made to order and proceeds support the JanuHairy campaign, we are unable to offer refunds or exchanges for change of mind, incorrect size selection, or personal preference.

To help avoid sizing issues, please check our size guide carefully before purchasing.

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🔄 Exchanges for Sizing Errors

Because items are printed on demand, we cannot offer free size exchanges.
However, if you need a different size, we may be able to offer a discounted re-order — just email us and we’ll do our best to help.

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💛 Our Commitment to You

We are committed to creating high-quality products and ensuring you have a positive experience. If something isn’t right, please reach out — we’ll always do what we can.

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📬 How to Contact Us

For returns or refund enquiries, please contact:

Email: januhairydownunder@gmail.com
Subject line: Return/Refund Request – Order #[order number]

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🌿 Transparency Note

Purchases from the JanuHairy store support the ongoing costs of the JanuHairy campaign. Because each item is created to order, we minimise waste and keep the movement financially sustainable — thank you for understanding.